Why was I charged twice for my Internet plan on my credit card for February?

Kevin P. #17924
Kevin P. #17924 Posts: 1 ✭✭
in Internet
I received an email stating that there's a problem with the credit card and the payment is failed but I found that I was charged twice for the same amount. Can you please fix this issue?

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)
  • frances
    frances Posts: 789 ✭✭
    Hi Kevin The same issue happens to other today
    If there is a problem, you can contact Fizz support for help.
    https://fizz.ca/en/contact-us
  • oberon
    oberon Posts: 90 ✭✭
    Yes many customers are experiencing issues with February payments.
  • Whizz
    Whizz Posts: 22,902 admin
    Hello Kevin,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day
    Catalin
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