Mobile Internet not working
I've noticed it today on my way to work: my data are just not working at all. Not only slow, but completly down. Noticed this morning 9am and still didn't come back. I live near downtown, should be missing signal or anything, so anyone got a solution for that? Cause right now I'm just frustrated with all that...
Best Answer
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Hello Gabriel G. #29436,
Apologies for the unpleasant situation.
I have verified your mobile plan and there is indeed enough data available and your plan is fully active.
Please try to perform a power reboot to your device followed by the activation of airplane mode and if the situation still persists, go into your phone's settings menu and try to change networks manually to Fizz EXT.
A few more helpful tips can be found here: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
If you are still not able to use the mobile data, please reach us directly by chat to verify further with you.
Thank you for your understanding.
Have a good day.
Catalin0
Answers
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Do you still have available data on your plan ?
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yes, over 3.5gb
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Make sur your APN is still valid : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Other function like call ans SMS work or they dont work ?
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I remember a pop up about Operating Update stuff... and yes sms and calls still work
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The Whizz have confirmed all is fine in your account. So if its dont work after the Whizz advice you should contact the support. Have a nice day :)
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