why am i charged double payment?

wael B. #41577

I think it is the same situation for everyone today. I have been double charged on 27th and 28th and in the same time it says your payment is not processed and fizz will stop your service.
I am not sure how to contact you other than through this forum. I am a little bit disappointed and puzzled. If it is a general error, you should have at least sent an explanatory message.

Idefizz

Chat is the best way to reach Fizz. This forum is indeed mainly for mutual assistance between customers.

1- Go to a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
2- At the bottom right, look for the big green question mark
3- Click it, a bubble will appear
4- Type in your question
5- Just *AFTER* the number of customers preceding you will be displayed in order to manage your expectations. It's updated in real time.

The "?" is not visible?
- make sure no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
- make sure javascript is enabled.
-

Still not able to connect?
Visit https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

Good luck!

Click the image opposite to enlarge it.

Dgjf

Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day

So wait a bit please the problem affect many customer today

Kariann

Theres a lot of people having payment issues. Plz, don't ask for help at support, its a Known bug. Report it if there's still a problem in a couple day!
Have a great day!

oberon

Yes many customers are experiencing issues with February payments.