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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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very difficult to contact Fizz supportOn Fizz website, if you click "Contact us", that drives you nowhere!!! i sent a message b… -
Internet Interruption last night? 2021-02-18I was with Vidéotron for years, and never had internet interruptions With fizz for 1 months and had…
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How can i make a paimentI would like to pay my internet
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fizz member already at the address I'm moving to?The current tenants of the apartment I'm moving to are with fizz and have declared to fizz that the…
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Modem never receivedI never received the modem??? What do I do I’m freaking out
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Please give the contact number of customer care . i am having network issues, no internetI just transferred my number from fido due to network issue but now I must say that fido had better…
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My internet connexion cut even if I updated my credit card info. Could you please get it started ASAMy internet connexion cut even if I updated my credit card info. Could you please get it started AS…
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Help pleaseGood morning, I need to confirm with you that the technician is going to come to my house on Friday…
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ConfirmationGood morning, I need to confirm with you that the technician will come to my house on Friday to ins…
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I just open a account didn't pay yet because they never asked me the referral numberI wanted to get fizz internet so they ask to create a account name password....never they ask refer…
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Internet up and down a lot over past two hoursWhat is going on with Fizz/Videotron Internet in the Montreal area in the past 90-180 minutes. Con… -
what the address i return the modem cause i have only the codecan you tell me cause i have to send it back as soon as posible
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Fizz Outages Since Friday (Feb. 2021)Hello: I've experienced multiple internet outages since Friday with no other issues with my modem o…
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How do I manage bandwidth speed of connected devices?We have a 60mbps plan. My stepson is gaming all of the time. It seems he is eating up all of the ba…
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Can someone help me with my wifi extender?I bought a Wifi extender that works just fine everywhere else except here at home with Fizz. I trie…
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Can I temporaily deactivate my internet for a few months when I leave town?As I leave the country for a few months at a time I need to know if I can temporary deactivate and …
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lost password recoveryHello, I cant find anywhere to reset my password, ive misplaced it and looking for how to do this t…
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My VPN connects and disconnects frequently and tells my Wi-fi is not secured, why ? what can I do ?Hi everybody, Since we had a brief cut of Internet (for all Videotron clients from saturday 13 to m…
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How do I put/change a new password for my wifi?How do I put/change a new password for my wifi?
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Fizz App is not working - 16 february 21Hi, we have the Fizz App on our Ipad and I have it also on my Iphone. It is very frustrating when w…
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When is Fizz going to offer TV service?Hi! Dear Fizz I wonder if you ever going to offer TV service like Bell's Virgen Mobile that is the …
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Wifi not working + "Speed test error"My modem is on but my wifi sometimes randomly stops working since yesterday. Works again when I unp…
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Why is myWPA2 activated on my modem but my WiFi is still open?I have changed my WiFi name put a WPA2 and stopped broadcasting my SSID. Now my Modom broadcast it'…
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My internet is not working for the past hour, help?I am not able to connect my internet. Wifi is down
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My work computer is connected to the router, but there is no internet. How do I fix this?My work computer is connected to the router, but there is no internet. My phone , tablet and other …
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