Internet Interruption last night? 2021-02-18

Hoang T. #38498

I was with Vidéotron for years, and never had internet interruptions With fizz for 1 months and had 2 internet interruptions. First time it was Vidéotron internet generalized problem. Last night, suddenly I had DNS problem.
I checked fizz modem, and all lights looked “NORMAL “ but it didn’t work. I thought it was Vidéotron problem again.
After 1 night, still no internet, someone suggested that I reboot the modem. I did and worked!
1) the biggest issue is that the modem didn’t give any red light that it had a problem, all lights looked normal.
2) how come my modem lost connection with fizz server suddenly? Is it a generalized problem with fizz modem ?
FYI, I use my own router.

Whizz

Hello Hoang,
Apologies for the encountered issue.
I have verified your connection on my end and there are no issues with the network grid registered currently and also the signals of the modem appear fully online.
If you are still encountering this issue, please disconnect your personal router and make a factory reset to reactivate modem's wi-fi function, then test for a bit through both cable and Wi-Fi. For a few more helpful tips, please also take a look over:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#4
Thank you for your understanding.
Have a good day.
Catalin