Why is there no internet connexion, but I can see my wifi available?

brendon P.

I can see my wifi available but no internet connection

Fizzy

Hi

Does the problem occur with WIFI only or even when you connect directly to modem via Ethernet cable?

Please unplug the Fizz modem from the wall outlet for 2 minutes. Then restart it and try a speedtest using a device connected to the modem by ethernet cable.

If the issue occurs with WIFI only, you may benefit from disabling auto channel selection in your modem admin settings, and selecting a specific channel. You can find which channel is least congested by using a smart phone and downloading a WiFi analyzer app, which will show you the channels of nearby devices.

If the problem continues, you can try factory reset of the modem by pressing and holding down the small button behind the modem for 10+ seconds with a sharp object like paper clip.

If there is no improvement, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hello Brendon,
We're truly sorry to hear this. I notice you just reactivated your internet plan and the reactivation order is completed. However, I kindly invite you to contact us in private, on any channel you'd prefer: https://fizz.ca/en/contact-us and let us know whether you reactivated at a new address, or at the old one where you initially had internet installed, so we can further help.
Thank you so much for your understanding.
Have a lovely day,
-Ioana