Welcome to the Fizz Community Hub
Why is my technician didn’t show up?
I had an appointment today with a technician to get internet but he didn’t show up and I didn’t receive a call to inform me about the situation.... I’m working from home and I need it ASAP. Can someone help..?
* 1Go de ma part + mon code de référence Fizz => 66KGA <= my Fizz Referral code + 1GB data from me *
It is possible the technician is just running late. They can be 1 to 2 hours late for the appointment.
If no one comes today, you will be able to reschedule another appointment yourself from the account by going to My Plans >> Manage Plan >> Appointments. The 'Reschedule' button will appear there, once 24h passed since the appointment was due. You can then choose a new date and time that's best suited for you.
If you need to contact Fizz, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one:
4- The green chat bubble should appear after a few seconds in the bottom right corner.
Did the technician showed up?
This discussion has been closed.
Official Fizz communications
Welcome and join
About my account
Switch to Fizz
Create your plan
How it works?
Need a phone?
Activate my SIM
How it works?
Transfer my number
Fizz network settings
Status of our services