How to cancel the service?

Wenfa

At the end of June, we need to move out of the appartment and move to the campus appartment, where it have no place for the internet . Therefore we have to cancel the service at that time. What should I do for that?

Idefizz

If you do, you will loose advantages like bonus slots and points earned in the Reward program. If you mean to resubscribe soon, know that some people prefer lowering the consumption to its minimum.

But if your mind is made up the process is described on those pages:

• process intro: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
• returning the modem: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem

StefanM

Hi @Wenfa

Sorry to see you leave. Here are the steps you can follow to unsubscribe. It will become active with the next billing cycle.

1. Log into your account and go to Manage.
2. Click on Unsubscribe.
3. Scroll to the bottom and confirm by clicking Unsubscribe.
4. Tell us why you are unsubscribing.
5. Enter the date when you want Home Internet service to end.
6. Click Unsubscribe.
7. On the next screen, download, write down or print your return ID number and follow the instructions for returning your Wi-Fi modem.

Wenfa

Thanks!

Wenfa

Thanks!

Dgjf

Just dont forget to return the modem or you will have to pay 210$ :)

Barry L. #924

Make sure you use a trackable return label