Modify an appointment

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Julie T. #23128
Julie T. #23128 Posts: 3 ✭✭

Hey guys,

So I'm trying to resquedule an appointment but I don't see ANY way to do it. I put that I'm moving in june 25th, but I'd like to move on june 30th and it won't let me change the date.

Help please ? I tried everything !

Best Answer

  • Whizz
    Whizz Posts: 19,946 admin
    Answer ✓
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    Hi Julie
    Thank you for reaching out to us with this case.

    Please bear in mind that an appointment can only be rescheduled once every 24h. In this situation, please wait until tomorrow at 12:30 PM to reschedule your appointment for a different date.
    If the date of June 30th won't be available(greyed out in the calendar) it is possible that it is too far into the future and you need to wait a few more days before being able to select it, just so you know.

    More information on how you can do so are provided here:

    https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

    Thank you very much for your understanding.

    Have a good one!

    Andrei

Answers

  • Julie T. #23128
    Julie T. #23128 Posts: 3 ✭✭
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    More than 3 hours as of now that I've made my mistake

  • Idefizz
    Idefizz Posts: 2,999 ✭✭
    edited March 2021
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    The answer is in https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address#3

    To reschedule your technician appointment:

    1. Log into your account and go to Manage plan.
    2. Click on Appointments.
    3. Here you will be able to see a complete list of all your past and future appointments.
    4. Scroll to the appointment you wish to modify.
    • To reschedule an appointment, click on Reschedule.
      • This will open the booking interface. Select a new day and time slot and click Save.
      • Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.


  • Julie T. #23128
    Julie T. #23128 Posts: 3 ✭✭
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    Wow thank you so much Andrei ! I'll try tomorrow, merci :-)

  • Whizz
    Whizz Posts: 19,946 admin
    edited March 2021
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    You're most welcome, Julie, my pleasure to help however/whenever I can! :)

    Andrei

This discussion has been closed.