Modify an appointment

Julie T. #23128

Hey guys,

So I'm trying to resquedule an appointment but I don't see ANY way to do it. I put that I'm moving in june 25th, but I'd like to move on june 30th and it won't let me change the date.

Help please ? I tried everything !

Whizz

Hi Julie
Thank you for reaching out to us with this case.

Please bear in mind that an appointment can only be rescheduled once every 24h. In this situation, please wait until tomorrow at 12:30 PM to reschedule your appointment for a different date.
If the date of June 30th won't be available(greyed out in the calendar) it is possible that it is too far into the future and you need to wait a few more days before being able to select it, just so you know.

More information on how you can do so are provided here:

https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

Thank you very much for your understanding.

Have a good one!

Andrei

Julie T. #23128

More than 3 hours as of now that I've made my mistake

Idefizz

The answer is in https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address#3

To reschedule your technician appointment:

1. Log into your account and go to Manage plan.
2. Click on Appointments.
3. Here you will be able to see a complete list of all your past and future appointments.
4. Scroll to the appointment you wish to modify.

• To reschedule an appointment, click on Reschedule.
  • This will open the booking interface. Select a new day and time slot and click Save.
  • Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.

Julie T. #23128

Wow thank you so much Andrei ! I'll try tomorrow, merci :-)

Whizz

You're most welcome, Julie, my pleasure to help however/whenever I can!

Andrei