Relocating Unit for Home Internet in the same Building
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Hi all,
I'm planning to change my unit to the same floor in the same building. How to inform Fizz to change or activate my port in the new unit?
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Best Answer
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Hi Mahdi,
Your move request can be done online from your Fizz account.
- Log into your Fizz account and click on My plans.
- Select your internet plan and click on Manage my plan.
- Click on Moving my service.
- Follow the instructions. You’ll have to:
- validate the availability of the Fizz Home Internet service at your new address;
- confirm your new plan;
- schedule your installation appointment at your new address;
- confirm your deactivation date at your current address.
On your moving day, don’t forget to bring your Fizz Wi-Fi modem with you at your new service address.
More available info here: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
If you have any questions for Fizz, you can Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open the help link page mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.
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Answers
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Hello @Mahdi A. #37757
If you are not changing address but simply want to relocate the coax cable entry , Fizz will do it for 60$ after you book an appointment as explained in the page: "I would like to add or relocate an outlet"↗️ . The following is an excerpt:
Booking an appointment to have an outlet relocated:
► You just subscribed. A technician needs to check/configure your connection and deliver your Wi-Fi modem, he will then relocate your outlet during the installation visit. See: Home Internet Subscription↗️
► You are already installed with Fizz home Internet: you must contact our Customer Service team, simply log into your Fizz account and click on the chat bubble in the bottom right corner.
To chat with Fizz:
- Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
- Look bottom right for the big green ❔ question mark
- Click it, a bubble will appear
- Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
- Submit your question with possibly a relevant screenshot or modem photo
- After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.
ALTERNATIVELY, try leaving a message on Facebook Messenger, iMessage or Twitter private. The advantages of their tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.
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You can do it easily yourself. My plans -> Manage my plans -> relocation.
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You have to make a relocation and a technicien will come to do the job.
Have a ncie day :)
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