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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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our internet is down, we tried all the solutions, rebooting, factory setting, can anyone help?our internet is down since yesterday, and none of the solutions work, we tried rebooting, checkin… -
Can i keep my current internet provider until Fizz is activated at my address ?Can i keep my current internet provider until Fizz does work at my address ? I want zero interrupti…
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I have no outlets in my unit and Fizz is available at my location.What happens if I can activate my internet in my apartment but there are no Fizz-Videotron outlet a…
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Internet very slowThe internet is very slow specially on tiktok and Snapchat
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Can not get my travel add on, why?I am on a trip at Dominican Republic and got some add-ons. I want to get more data and can’t do it.…
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How to connect to Fizz internet if not available ?I tried to connect to Fizz internet but I'm not lucky....based on search by my address. Is there a… -
Trying a higher speed on a trial basis?Can I try a higher speed on a trial basis?
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Can't register for a plan, the website just spins at various points and I never make it to the paymeI have tried different browsers but I never get to complete my application for internet services. I…
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My modem won't update and setup...My new fizz modem just won't update and setup....
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installing a routerplanning to buy and install a TP-Link AC1750 router on my basement/office. Using Fizz mode-router a…
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Can't swap internet upgrades?I have $1 rebate upgrade applied to my current month. Now I have a $2 rebate upgrade that I would l… -
About my phone Apps issue, Sorry Mike,I am not familiar with this forum, I can't find 'replay' buttoYes, I am using Fizz home internet(Cable). Thank you, Sorry about it.
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Slow internet?I changed internet because i heard that fizz was good but our wifi is very slow specially on messen…
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Keep loosing connexion to internet after plan upgrade - Follow-up.Alright so it seems i can't update a question, here's part two! Quick recap : Upgraded from 30 to … -
how to take over my tenant's Fizz internet?My condo have Fizz installed. my tenant is leaving Quebec. I would like to take over her plan as it…
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Will I recieve the 50$ referral bonus if the technicial comes on January 7th ?I just signed up with Fizz and chose an internet package (Jan. 4th) However, the technician date is…
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For those with the CODA-4680 modem/router: how is your WIFI?Sorry for all the questions this morning but I'm a brand new client and have tons of interrogations…Answered ✓ Closed Sebastien C. #37494 677 views 1 comment 11 points Most recent by Sebastien C. #37494 -
Fizz showing as Videotron?So I recently got Fizz and I noticed when I'm doing an ISP check on the web it keeps showing as Vid…
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Keep loosing connexion to the Internet after plan upgrade.Upgraded from 30 to 60Mbps. Went into effect in the afternoon. Lost connection to the Internet. Had…
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Unable to get a new connection as I get an error that previous member hasn't unsubscribed which isn'I wanted a new home internet connection for my address. There was a previous tenant who left yester…
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Can I get a basic modem (older model) when I sign up for Fizz internet or is there only 1 kind availCan I get a basic modem (older model) when I sign up fro Fizz internet or is there only 1 kind avai…
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Change accountChange the name on account. I would like to transfer the account actually in my adress but not in m…
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Password incorrect ?Still saying password is incorrect?
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I received an email regarding a missed appointment but technician came, was unable to install modem,This is not a missed appointment. The technician came but was unable to install the modem as none o…
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How can I reschedule my installation appointment?(there is no option in My Profile)There was an issue when the person showed up to set up my internet, he said to reschedule but there…
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Fizz service indicates there are no outage. But I have no Internet? tried the trouble shootingFizz service indicates there are no outage. But I have no Internet? tried the trouble shooting, now…
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Why is my mobile data not working at times?Even though I picked 1GB/month data pack I'm having issues using internet from the past couple of d…
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i want to make a payment why isn't it letting me?I have been trying to pay since 9 am this morning and waited 2 hours to speak to someone i have sen…
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Change my credit carte?Please I need help to change my credit carte
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Cancel subscriptionHow I cancel my service? Just signed up today but changed my mind. Will my credit card charged? Can…
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