Question mark wont show up

SofPof
SofPof Posts: 2

I want to contact support, but the question mark in the lower right corner of the browser when I log in won't show up. I have tried Firefox, Edge, Chrome and I have the same problem will all of them. I've had this problem before, and it seems kind of random when the question mark (through which you can contact chat support) will show up or not. I have all ad block stuff disabled.

How can I solve this?

best

S

Answers

  • Code_KRUEW
    Code_KRUEW Posts: 387

    Have you tried going to the Solution Hub and typing in a keyword pertaining to your issue and picking one of the solutions? The question mark shows up for me every time.

    Good luck.

  • robert48
    robert48 Posts: 4

    remember to allow pop-up in fizz page. or unblock the website.

    or fast solution is go this page https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program

    scroll down and the ? will appear in lower right corner.

  • Idefizz
    Idefizz 🌈💰️🌞════⇒2GB➕💲50 ► REFERRAL CODE ► LRYiH ◄ CODE RÉFÉRENCE ◄ 50💲➕2Go ⇐═════≤2021-07-15🎁✔️Posts: 1,832

    When the ❔ not visible or does nothing, make sure…

    • you really are on a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
    • you scroll through the page and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.
    • you are really logged in with your account. Disconnect explicitly using "►Log out" in the left menu, close any Fizz tab, clear your cookies, reconnect.
    • no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
    • try in incognito mode
    • JavaScript is enabled
    • no VPN disables the rendering, some have ad blockers
    • to empty your cache
    • to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
    • to try on another device (mobile, laptop, tablet)


Sign In or Register to comment.