Question mark wont show up

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SofPof
SofPof Posts: 2 ✭✭

I want to contact support, but the question mark in the lower right corner of the browser when I log in won't show up. I have tried Firefox, Edge, Chrome and I have the same problem will all of them. I've had this problem before, and it seems kind of random when the question mark (through which you can contact chat support) will show up or not. I have all ad block stuff disabled.

How can I solve this?

best

S

Best Answer

  • Idefizz
    Idefizz Posts: 3,001 ✭✭
    Answer ✓
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    When the ❔ not visible or does nothing, make sure…

    • you really are on a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
    • you scroll through the page and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.
    • you are really logged in with your account. Disconnect explicitly using "►Log out" in the left menu, close any Fizz tab, clear your cookies, reconnect.
    • no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
    • try in incognito mode
    • JavaScript is enabled
    • no VPN disables the rendering, some have ad blockers
    • to empty your cache
    • to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
    • to try on another device (mobile, laptop, tablet)


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