Hi, I tried all day to update my home internet plan to the promotion of 120 mbps for 60$ but I always get an error message and to try again later.
I did not find anyplace on the site to chat or send emails to customer service.
Try with a different browser, or even device. Make sure no Adblocker or any other extension blocks navigation. Same for VPN.
If you still want to chat with Fizz, here are the ways to do it:
ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.
The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069
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