Can't go from 60 mbps to 120 mbps for 50

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Patrickmassy
Patrickmassy Posts: 1 ✭✭
edited June 2021 in Internet

Hi, I tried all day to update my home internet plan to the promotion of 120 mbps for 60$ but I always get an error message and to try again later.

I did not find anyplace on the site to chat or send emails to customer service.

Screenshot_20210607-141829_Outlook.jpg


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  • Idefizz
    Idefizz Posts: 2,999 ✭✭
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    Hi @Patrickmassy

    Try with a different browser, or even device. Make sure no Adblocker or any other extension blocks navigation. Same for VPN.


    If you still want to chat with Fizz, here are the ways to do it:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "💬 Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo 
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069

    Bulle de clavardage (en-watermarked+).gif


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