connection issues for internet since yesterday

ColinCreado

Hi i have been having connection issues and i am in an all day zoom workshop! yesteday and today and i keep getting kicked out or my zoom also web pages are too slow to load. it looks really bad for me as being labelled with compromising connection :(

ight now says no internbet for the internet so i am using my fizz mobile hostpot to connect...

i have restarted my pc and fizz modem mutiple times. does anyone know whats going on?

Idefizz

Hi @ColinCreado

Have you tried the solution tips from the page https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix , namely:

• Restart your Wi-Fi modem
• Make sure the cable is not defective
• Restore your Wi-Fi modem to its factory settings
• If possible, connect another device to your Wi-Fi modem
• Check the configuration of your computer’s network card

Does the issue happen with WiFi only or via ethernet cable connection as well?

If the disconnect happens with WiFi only, then there are several troubleshooting tips here: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

Note that Wi-Fi difficulties can arise from several causes.

Here are some 2 quick troubleshooting steps to try:

(A) Deactivate Band Steering 

As described here https://fizz.ca/en/faq/what-are-wi-fi-technologies-used-fizz#2

1) Go to: 192.168.0.1 on your browser

2) Login using the following information:

• Username: cusadmin
• Password: xxxxxxxx (your WiFi password)

 3) Go to this section to apply changes:

Wireless → General Settings → 5GHz → Band Steering (Disable)

4) Deactivate ATF as well.

(B) Manually select your modem's Wi-Fi channels

As described here https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#5

1. Connect to your Wi-Fi network. 

2. Open the browser on any device, and enter the address: 192.168.0.1

3. Login using these credentials:

• Username: cusadmin
• Password: xxxxxxxx (your WiFi password)

4. In the green bar, select Wireless.

5. Then, select:

• General Settings 
• 5 GHz and/or 2.4 GHz ℹ️
• Wireless channel

6. Select a different channel

ℹ️ To choose between 5GHz and 2.4GHz:

5GHz frequency band:

• Less exposed to interference (walls, etc.)
• Faster maximum speeds
• Less range

2.4GHz frequency band:

• More exposed to interference
• Slower maximum speeds
• Greater range

If all of those were already done, delete the network from each affected device, restarting it, and reconnecting it after

Also, when the problem occurs, compare its front panel lights with the diagnostic chart as Zenthar suggests:

If everything fails, chat with Fizz. They can diagnose the modem and the signal remotely. Maybe there is maintenance work in your area that only them know about.

Zenthar

What is the status of the lights in front of the Fizz modem?

Whizz

Hello ColinCreado,

I'm sorry to hear about the situation you encountered. 
While verifying your Fizz account I observed that you contacted us in private and our counsellers helped you with your issue. We are happy to hear that your services are properly functioning now. 

Have a nice day!
- Cecilia