Why is my home internet not working?

Xinbei Posts: 2

Since yesterday, the 2.4ghz is not showing on the router, neither the 5ghz. I tried to unplug/replug the power cord and tried a hard reboot (it wouldn't reboot even after holding for 10, 20, 30, 40sec) but none of them worked. The orange button was also useless.

The only things that are lightned up are the power, downstream and upstream. The @, usb and ethernet lights are low.


  • Idefizz
    Idefizz 🌈💰️🌞════⇒2GB➕💲50 ► REFERRAL CODE ► LRYiH ◄ CODE RÉFÉRENCE ◄ 50💲➕2Go ⇐═════≤2021-07-15🎁✔️Posts: 1,832

    Can you still use the internet with the Ethernet port?

    I believe an orange light suggests a firmware update. Leave the modem plugged in for at least 20 minutes, in case there is automatic firmware update that needs to be applied.

    If the orange light remains lit after 20 minutes, your modem may need to be replaced. You'd have to chat with Fizz.

  • Xinbei
    Xinbei Posts: 2

    The Ethernet cable doesn’t seem to work properly (unless I’m not proceeding correctly?). The modem has been plugged in for hours already and the bottommost with the two arrows is still orange.

    Where can I chat with Fizz? I’m on mobile right now and can’t seem to find the live chat service.

  • Idefizz
    Idefizz 🌈💰️🌞════⇒2GB➕💲50 ► REFERRAL CODE ► LRYiH ◄ CODE RÉFÉRENCE ◄ 50💲➕2Go ⇐═════≤2021-07-15🎁✔️Posts: 1,832

    To chat:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "💬 Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo 
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069

  • Axel
    Axel Posts: 1

    Je suis prise avec le même problème, je suis incapable de me connecter, plus rien ne fonctionne et j'ai un examen en ligne demain 👌

    J'ai essayé d'écrire sur Messenger, ce sont des réponses pré enregistrer. En fait ce un service de crotte!!!!!!!!!!!

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