Internet not working

Devonte
Devonte Posts: 2

I tried everything. I checked "my plans" my home internet is not there just my mobile plan paid for. I unplugged everything, did the factory reset. The modem just keeps flashing forever. Don't need ethernet cable, checked coaxial cable. I tried making a new account for the wifi but the address is already in use by me but I can't get in

Answers

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 18,420
    edited June 11

    Devonte

    If the modem is flashing this can mean that you do not have the signal

    however, if you do not have the internet plan, is it possible that you used a different email?

     Or contact the support

    1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca

    2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

    3- The green chat bubble should appear after a few seconds in the bottom right corner.

     

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