Most Recent Discussions
About my account
Anything and everything about your Fizz account: settings, the My Rewards program, referral bonuses, etc.
Discussion List
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my plan has not been fully activated. what should i do?I activated my plan but it seems it's not been fully activated since I have no option in the mange … -
Can't select my home addressHello, When I try to change my address it's impossible for my to pick my real street address, it al… -
Any updates on home internet launch?When can we expect an update? -
no unsubscribe option in my manage pagei received my SIM yesterday and activated my plan (data only since i wanted to use add-on for voice…
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Network Congestion - Food for thoughtAccording to Fizz, today's outage is caused by network congestion Official statement: Friday Decem… -
Will I gain data access on a no-data account, if I reach level 2 and added the 200m data upgrade?I didn't add any data when I create account, because my main sim has 9G data already and it's enoug… -
Whats the best way to gain points and level up?So whats the quickest way to level up? as in what provides the largest point increase? BTW i am new… -
Fail to get the refund for the unsubscription during beta test period?Fail to get the refund for the unsubscription during beta test period? Cannot get in touch with any…
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How to make changes to my plan?I want to make change to my plan, but it show the billing cycle is invalid. So I can't do any chan…
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How to I change the IMEI?I activated my account and transferred my number to the new SIM but realized that I entered the inc…
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Do upgrades last forever or for 2 years? Is there a confirmed answer?Has anyone reached out to Fizz customer service and gotten a definitive answer? -
Why are all my options in manage plan gone?After re-activating a plan, I am not presented with all the options to manage the plan. I only have…
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How to report a glitch without the chat bubble?I can't put my credit card info in on my computer or my phone because of glitches in both platforms…
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anyone at level 4 or 5 can tell us what are the perks and upgrades received?If anyone reached that level it would be nice to know what to expect
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Did the data rollover policy changed ?according to this https://fizz.ca/en/faq/what-is-rollover-and-how-does-it-work the rollover is 1 mo…
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Accidentally registered wrong planHi, I accidentally selected the wrong plan yesterday (less than 24 hours ago) when I registered, an…
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Cannot add payment methodThere is a bug on the site where it will not allow me to enter my first name in the payment method.… -
Issues logging in and changing password?I cannot log into my account and cannot manage my account. It constantly tells me my username is in…
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The List of Upgrades ?For the benefit of those starting out and anyone else checking Fizz out with interest on what to lo… -
Social logins advantage ?Hello ! Is there any current or planned advantage to linking your social media accounts to your Fiz… -
no chat, no messenger, and no way to close account!Why cant I see the button to close my account!!!! This is crazy no one is able to help! DOES ANYONE…
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No way to unsibscribe? What is going on!?There is no button to unsibscribe, I know where they are supposed to be I read ALL the FAQ about it…
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How can I change my avatar on the community?I was wondering... How can I change the way I look on this community? -
I ordered and paid for 3 SIMs but I only received 1 SIM. How do I contact Fizz to resolve this?I ordered and paid for 3 SIMs but I only received 1 SIM. Purolator delivered a Fizz cardboard mail…
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Request to send new SIM cards don’t received yetPlease re-send me the new SIM cards, which I don’t received the previous order I.
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Hypothetical Question - How would a billing error affect the renewal of an Introductory rate plan?**This is a Hypothetical Question** How would a billing error affect the renewal of an Introductory…
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When does my plan renew?Where can I find out when my plan renews?
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Faster Shipping Options?Thursday is Thanksgiving in NY and I want to travel there...I would like to have the sim by tomorro…
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Does points from french site and english site aggregate together?I have a different set of points on the french https://communaute.fizz.ca/ and a different set of … -
Problems activating my sim card?I received my sim card yesterday, I tried activate my sim card with the activation code, but nothin…
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