Is there still a bug with the dinosaur badge?

Samtou · December 2019

Is there still a bug with the dinosaur badge? It's been three months I'm with Fizz and I didn't receive it (the first one, for one month). Thank you!

Mike · December 2019

Yes you need to contact the support to have it

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Nini G. #13860 · December 2019

I’ve asked them by communicating with them using messenger. I’ve received them a couple of days after.Mind you, right now they seem overwhelmed with answering. it might take a bit of time.