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Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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why can't find my orders? since I just apply a new SIM card, but can't find any information in my acwhy can't find my orders? since I just apply a new SIM card, but can't find any information in my a… -
Change the Name of Internet account to my wife's nameMy wife and I are both Fizz user and locate at the same address. I had internet and phone plan unde…
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cannot gift dataI got the error message when gifting data to someone else: _shortcode.SOURCE_PRODUCT_IS_NOT_FOUND D…
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point usage?What can i use my points for??
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Why is Fizz now displaying the first and last names of anyone who hasn't chosen a user name?I was under the impression that it was first name and last initial only, but suddenly I can see the… -
Payment Failed - What went wrong?Hi, I received an email and text this morning from Fizz claiming that my payment failed for this mo…
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Referral bonus after 2nd month paymentI just got a referral bonus of 25$ after paying my 2nd monthly bill. However, when I canceled my mo… -
Is there a way to see my credit referral balance?I can see my referrals under > My Profile > Referral Bonus. A portion of this reward has alr… -
Why overcharged me once for 50 dollar ?Last month, Fizz reminded me that my phone number failed to transform from another phone company, …
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How to access my account online?I lost access to my account online and cannot re-initialize my SIM card as my account exists.
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Why im not able to send gift? Even for a fizz member. I get a message saying cannot be found ,Im trying to send gift for a fizz member whom i already have him on my contact. But when im getting…
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My payment method got declined?My payment just got declined, but my credit card isn't expired... I don't know what to do and I hav…
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Is it free calling and texto after 17h00 like others do ?Is it included to receive and send texto after 17h00 unlimited ? im asking because now with my actu… -
Are certain type(s) of credit cards being rejected?Oh no. It looks like people are still encountering payment problems with Fizz. I have a paym…
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Payment not working on Tangerine Credit CardThe payment bounced and I checked with my credit card company and I have more then enough room on t…
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account managementhaving two phone numbers, how may I combine them into one account?
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did not receive activation email now im locked out?i created a new account ordered my sim but did not receive a confirm email, now my account is locke…
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Why am i not receiving the email confirmation to my account?I just registered on fizz and i saw a banner pops and says email confirmation will be sent to u but… -
Can i use very old mobile phone ? i have a nokia flip phoneI am presently running on koodo mobile with a old nokia can i continue to use this old phone what i… -
not be able to see service agreementI am trying to print my receipts and my service agreement (i found how to print my receipts) but my… -
Can I get a receipt on mail?I am wondering how to get a receipt
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Anyone missing pending referral? I am missing one.I signed up on Sunday March 10, 2019 with my friend's referral code and now its no longer pending o…
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Comment me plaindreMon paiement a été effectué mais après 2 jours, aucun service de téléphone
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How much points do we get by paying our bill each month?Hi everyone, I recently joined fizz 3 days ago and trying to level seems a bit tedious, so I wanted… -
will i receive the instruction for my sim card on email or by the post ?i wonder if I will receive my sim card info in the post office or by the email ?
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can i add two credit card on my account?i want to add a second credit card because i am unable to remove the first one how can i do so ?
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Are you using canada post for delivery of sim card ?how to know the time it take for delivery to come and also is it completly safe to take fizz for co…
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is mms included on a plan without data when i am not having mobile data to my plan ?i need to know either or not if i am able to send mms with unlimited texto on a plan
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Did fizz update their way to gains points? I dont receive points for my kuddos anymore I think?I dont receive all my points from kuddos anymore is this normal? thanks -
Referrals?I received this reply in regards to missing referrals: "Regarding your referral bonus, unfortu…
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