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Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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Phone and SIM card are claimed lost, why still charged?I have claimed phone and SIM card lost on November 20th last year, why it is still charged 17.08 on… -
When will the _shortcode.RECURRING_PAYMENT error in transaction history be fixed?I can't see any data in my transaction history. All I get is a _shortcode.RECURRING_PAYMENT line an…
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Has anyone been successful in switching an upgrade?For example, removing a 100mb upgrade and adding a 500mb.
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Payment method??Hi I want to change my payment method and it’s not possible. I have my MasterCard and my visa that …
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Receipt error has lasted more than a week alreadyIt has already been over a week and Fizz hasn't fixed the display error for our bills. I need to pr…
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How to enter Chat？How to enter Chat？
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My registered email address has been compromised. how can I change my email address from the websiteThe email field in the profile is disabled. there is no way to change the email on the account. Can…
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My explorer badge hasn't unlockedI bought a travel add-on and my explorer badge is not unlocked. Anything I can do?
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Do upgrades last forever?Say I have 1$ off internet for the month, will it last forever as long as I have it active? Or has …
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An error :You have reached the maximum number of credit cards allowed on an account?You have reached the maximum number of credit cards allowed on an account. I want to delete all my …
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Can I gift data between my plans on same account?I have to plans in my account. Is there a way to gift data from one to the other. Also can we ban q…
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lost sim card foundI ordered a new SIM card becasue I was unable to find my old one, however; I found the Old SIM card…
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How to use upgrades?Recently I have separated my account from my husband's account. now when I go to my own account to …
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Unfortunately, you'll have to wait after 01/12/2019 to make any change to your rewards?I reached Level 3 and unlocked a new upgrade slot. When trying to apply an upgrade to that slot (50… -
Nassim it seems that you have found the trickYes Nassim it seems that you have found the answer to your question https://community.fizz.ca/quest… -
ma carte sim?j'ai commandé ma carte sim mais il ne arrive pas toujours...
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contact supportHow can I contact support ? thanks a lot
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Follow up regarding my question about the referral bonusOk.. I was not clear enough and it was totally my fault. What I meant to say (or ask) is: is it nor…
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- 25 bonus referal?We are two people who created and account and we have everyone his own number. but the 25 cad of th…
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Upgrades automatically appliedHi. I was wondering why aren't upgrades automatically applied? They are like bonuses and would expe…
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Do we have a billing statement for free month?Hi, this month I have a free month with the referral discount. I remember before even if we don't … -
payment method a?I recieved a notification that my payment method failed, so i went and updated it but recieved no c…
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Monthly bill print - invoice details are emptyThere are no details on the monthly invoice when printed. I need it for Revenue Quebec and CRA. I h…
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Will a number from nova scotia work to joint fizz un Qc?I have a Friend Who is looking to changé for fizz, but hé would like to transféré His number and H…
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Just received a SMS regarding my referral bonus, is that legit?Just received a SMS regarding a referral bonus after a friend joined Fizz. My question is :is this …
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