Most Recent Discussions
About my account
Anything and everything about your Fizz account: settings, the My Rewards program, referral bonuses, etc.
Discussion List
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Service agreement - why can't see or download?Went to https://zone.fizz.ca/dce/customer-ui-prod/#/account/plan/view-contract?productId=xxxxx from… -
how to cancel my account?how do i cancel? i registered and then realized that I didn't signup for the beta program so would … -
Is there a list of rewards and frequency of those rewards listed anywhere?Is there a list of rewards listed anywhere? Are the rewards always data? For example I recieved 2… -
Will add-ons make you lose the launch price ?Hello, The site mentions "Make sure, however, not to change your plan, or else regular prices … -
Why is my daily data breakdown shown as 0.0MB/day for the month, when it definitely was not nothing?As seen in the clipped screen shot, my daily data use is shown as 0.0mb, but I was away from home a… -
Bugfix? Dropdown menu for help - does not dropdown when logged in i.e. zone.fizz.caThe Help dropdown, works in all cases but when logged in. From zone.fizz.ca, the Help dropdown does…
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When will my referral code appear ?Hi all, about 5 hours ago, I activated my plan, transferred my number and everything. Why can't I …
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Missing lots of stuff in profile?Just signed up today after getting my SIM and the phone works fine but for some reason I am missing… -
Why does clicking on Community go to the french version of the site?I would expect it to go to the french version of the site when I'm logged in to the French site. A…
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Bugfix? Problem with buttons being hidden - Screenshot below. Probably can be fixed using z-index.Not sure if bugfixes are welcomed in the forum. If there's an open source github repo for the webs…
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Is there an option to add a second line to an account?Is there an option to add a second line to an account? If so, are there discounts for having multip… -
Credit card name field?I cannot enter my name in the name field for credit card info. I try to type Don but "n" …
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How to get refund?I got double charged of sim card fee, how can I request a refund?
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Contact Form is down now as well as the chat?Chat has been down for a while. I started a Contact form with an issue and got a response. I want… -
No chat bubble?There's no chat bubble, and I'm having problems but there's no possible way to contact you guys.
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911 fee and taxes in Ontario?I'm in Quebec, there is a $0.46 911-fee, +5%GST, +9.975QST. I'm wondering if there is a 911-fee in…
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I'm not home would my order be in my mail box when I reach?I ordered a sim card with express shipping, I'm not home at the moment, would it be in my mail box…
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Anyway to hide or disable the community profile?Is there any way to disable the public community profile? Or hide it to users that are not logged i…
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Where is the Sim Network unlock PIN?According to the FAQ the option should be on my manage my plans page but its not. Where is it?
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Where's the invite link?I ordered two SIMs, one for me and one for a friend. I registered one SIM and set up the account, b…
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When I put in my address it says I'm not eligible.My address is just outside of ottawa
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Referel bounus?Is the referel reward a one time bounus or it is a cost reduction on the plan every month?
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Plan usageHi Is plan usage shown in real time on my account? Thanks Baptiste
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Plans and Pricing?Hi all, I saw this online: https://mobilesyrup.com/2018/10/01/videotron-fizz-mobile-quebec-mid-tier… -
Making calls outside of Quebec when on a Quebec plan?Hi I have a Quebec plan and am in Toronto now. I cannot do a add-on for calls. Do I have to add mon…
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Order history?Is it possible to see all my orders somewhere?
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Service agreementHi Fizzers, I want to view my service agreement and I don't know how to? Do you know where I can fi…
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Impossible to gift dataI tried to gift 2 Go to a friend but It's not working. I'm getting an error message. Does anyone kn…
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Impossible to change my home address?Hey, I can't seem to find the way to change my home address. Can anyone help me out?
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I have two plans. Can I transfer funds from one wallet to another ?Please, help me !!!
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