Payment method change?

Stefania B.

I'm not able to change my credit card to another card?

Leonard_G

Hello Stefania,

You should be able to. You can contact Fizz via the chat to solve the problem.
You can also refer to this post:
https://community.fizz.ca/questions/2361257-unable-add-payment-method

Olivier R. #3666

please conatct support

MichelP

Stephania,
Go into your account,
Click on: profile
Add a new method of payment
Erase after the old credit card
Then, return into: My plans
For each plan you have: you must associate your new method of payment
Click on: your mobile plan
Click on: manage method of payment and associate your new credt card.
Do the same for all your plans.
If you need help: https://fizz.ca/en/contact-us

SuperFizzeur

Hi Stefania! Thanks for your excellent question!
In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!
It's been a pleasure to assist you today! Have a great day!
Don't hesitate to mark my answer as the best!

SuperFizzeur

Hi! Still have the same problem or problem resolved?

jak3All3n

I had the same problem a few days ago, you cannot delete your old credit card number even after you've added a new one, until you go into manage plan and switch your payment method to the new credit card number. Only then can you remove/delete your old credit card.
The problem with the FAQ is it has a couple of steps backwards, the correct order is add new credit card, go to manage plan and switch to your new credit card number as payment method, then go back and delete your old credit card number.

Whizz

Hello Stefania,
I can see that you already contacted us on our live chat and the situation has been escalated further to our specialized team.
As soon as we will have an answer from them you will be notified by e-mail address.
If you have other questions, here you can find how to contact us: https://fizz.ca/en/contact-us
Have a great day!
Adelina