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Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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Can I keep both numbers?I would like to keep my current number and sim active and only use fizz when going to the US for we… -
get the money back from my walletPut money by mistake in the wallet , Was thinking that I can the monthly charge with, how can i get…
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your current plan does not allow us to connect this call i have not chaged my planchanged my payment method but its valid i was charged today but not the right amount and my plan ha…
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Why doesn't tthe Reactivate page work?Your Help page tels me to go to https://fizz.ca/reactivate to reactive my account but the page give…
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Homer Internet Throttled?When I check between 7 and 8.30 PM, my speed is around 30 Mbps instead of 120 mbps. Anyone having a… -
One account seems like it got cancelled in 2019 and doesn't work ??I don't know why but ever since 2020, one of four accounts I have under fizz looks like it got canc…
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Two plans that are not mine have been activated on my account?I got emails and texts today informing me that I had activated two new phone numbers on my account,…
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how can I have my Call history summaryHello I need a summary of all of the phone calls that I have recieved over the last 6 months. How c…
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Never received email about successful referral, but it shows up on siteI have this showing up on my account on the site when I look at referrals, and it's been there for …
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Tching tching badge?@Mike To add to your summary board here is my observation: the badge tching tching gives 100pts + 1… -
Why isn't Transaction history sorted chronologically?It's very annoying and my OCD just can't handle the fact the history is not chronological. TELL ME … -
My address didn’t change after I move my service and now they can’t install at my old addressI did ask to change my service and the tech came. He brings a brand new modem. Everything works but…
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Do badges help with your level?As the title mentions, do the badges provide points to help increase your level? For example, the D… -
Anyone else think logging in to Fizz.ca is super annoying?When going to Fizz.ca, I find it super annoying that I have to log in each and every time, that I h… -
Holiday giveaway bonusHi' during the holiday shoppng period, Fizz had a gift wrapping counter at the mall. As they wrapp…
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Can both English and French Community Hub questions be viewed together?It would be nice to see all Community Hub questions regardless of language. Is that possible? And i… -
Which community is most active ?Hi everybody! Lately I'm pretty active on the french community and I'm curious to see how is it …
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Is it possible to see my rewards history?I wanted to see a detailed history of my rewards, especially how my points accumulated. Is it possi… -
How to select an answer as the best answer?I simply didn't find a button or whatsoever to select an answer as the best answer. Also, can I sel…
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Work around for _shortcode.RECURRING_PAYMENT issueI found a work around to _shortcode.RECURRING_PAYMENT issue transaction history that works for me …
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Referral bonus not received?I invited 4 friends to join Fizz mobile. They all provided my referral code when ordering the fizz …
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How can I change my payment method?I am trying to update my payment method because I lost that card and it doesn't exist anymore. But …
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Referral Bonuses not used on my bills. Why?Hi. I have invited some friends to Fizz and got some referral bonuses. I have received all of them …
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Vocal message. PerkOf I have the vocal message in my plan and I take the perk vocal message. I it useless or I save mo…
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Phone and SIM card are claimed lost, why still charged?I have claimed phone and SIM card lost on November 20th last year, why it is still charged 17.08 on…
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