payment method a?

Satts86

I recieved a notification that my payment method failed, so i went and updated it but recieved no confirmation that the new payment went through. How long will this take? thank you

Mike

This is the guide

https://fizz.ca/en/faq/how-do-i-fix-payment-issue

 

Was your payment rejected?

 

If your monthly payment fails, you will receive a communication to let you know, and you will need to take action before 10 p.m. that same night by either:

 

• Updating your payment method in your Fizz account.

OR

Making a credit card payment in order to release funds and allow for your Fizz payment to go through.

 

IMPORTANT

Only one last attempt will be made between 10 p.m. and 11:59 p.m. on the day preceding your plan’s anniversary date to collect the amount due.  

If your payment fails once again, your plan will be deactivated, and you will be notified. You will be informed of the two steps to complete (in this order) to reactivate your service, those being:

1. Check your payment method: Is your payment method up to date? If you need to add a new one, make sure to set it as the default payment method for your plan.

2. Make a payment now: Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.

Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

 

Chris K. #7521

They will try a few attempts before cutting your service. You can check your plan in your profile. If it says something like 30 days left, that means it has gone through. Alternatively you can log into your credit card and see if there is a charge from Fizz.

Jimmy N. #14505

Wait until next cycle and if still problematic, chat with em