update credit card

Lijie L. #1664

I received an email saying my credit will expire soon.But actually I added a new card
there a few months ago and It does not allow me to delete the old one. Please advise why I cannot delete the old one and will the system take the new card in next pay 6/8? Thanks,

Lijie L. #1664

I figured it out. I need go to my plan- manage plan-payment method - to set the new one as default. I can delete the old one now. Thanks for this community!

Fizzy

Hi Lijie,

It's always great when fellow customers are able to get issues resolved.

MichelP

Ligle,
You need to add in the section: profile of your account the new method of payment,
After, you can delete the old method of payment.
Then, return into your Fizz account.
You must associate for each of your plan the new metod of payment.
Click on: Mage my plan
Click on: manage metod of my payment and associate your new method of payment.
If you need more help,
Contact the fizz support by chat from 8h00 to 21h00.
First, connect you to your Fizz account.
Then ,contact on: https://fizz.ca/en/contact-us
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Fling

You need to associated your new card to your plan when you add a new card. This is how to do it

First you need to add a new credit card to your profile: My profile -> Payment methods -> Add a new payment method.

Then you need to modify the credit card associated with your plan. Go to My plans, choose the plan for which you want to modify the payment method, then click on Manage plan -> Payment method. Then choose the new card.

Afterwards you can go to your profile and delete the old card.

Having difficulties, and you reached the maximum number of attempts? 
 
If a message informing you that you have reached the maximum number of attempts pops up, contact FIZZ Customer Service team here; https://fizz.ca/en/contact-us log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during Fizz business Hours.
IMPORTANT
When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:
* The name of the street (Ave, avenue)
* Special words (Saint, St, Ste)
* Hyphens
* Spaces
* Spelling

SuperFizzeur

Hi Lijie!
In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!
It's been a pleasure to assist you today! Have a great day!
Don't hesitate to mark my answer as the best!

SuperFizzeur

Hi! Still have the same problem or problem resolved?

Mike

I find it funny, only Fizzy read the post

jak3All3n

I had the same problem a few days ago, you cannot delete your old credit card number even after you've added a new one, until you go into manage plan and switch your payment method to the new credit card number. Only then can you remove/delete your old credit card.

Whizz

Hello Lijie,
I'm really glad to hear that! It's very nice that you've found your answer on the community and thank you for your appreciation. Our fellow members always help each other in the best way possible )
Enjoy your day!
Radu