Need help?

hermanne

With the pandemic. Is it possible to have a grace period of 5 days for the payment ? I am really in need. Since I only have 80% of this month payment on my account.

Mike

Usually the do not give it
You should contact the support and ask, here we are users

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

MichelP

hermanne,
We are Fizz users like you.
There is not specific help Fizz give during this pandemic period.
Your only option is to contact the Fizz support by chat.
Chat is available from 8h00 to 21h00 each day.
First, you need to connect you to your Fizz account.
Then, types this adress:
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

SuperFizzeur

Hi hermanne!
I don't think!
Have a nice day! It's been a pleasure to assist you!
Don't hesitate to mark my answer as the best answer!

Whizz

Hello Hermanne,
I see that you've already reached us in private via live chat. One of my colleagues explained you that because the payment can only be triggered automatically from your card, we don't have any tools that will allow us to manually process it. However, I'm glad to see that your payment passed yesterday and your mobile plan is now up and running. Thank you for your kind understanding.
Have a nice day!
Radu