How do you receive the ''Travel Add-On'' badge?

Katrina H. · February 2020

Hi all!
I was wondering how do we receive the ''Travel Add-On'' badge/Unlock reward?
I recently (about more than a month ago) went to the US and B.C - My plan only covers Quebec (calling & data) so I bought a USA 60 min call, 500 Mb data for both Canada and the US but I still haven't unlocked the badge/reward?
Many thanks!

lsabelle · February 2020

Kat,

There are problems with some of the badges. They don't unlock.

You have to ask the support and they will correct this fast.

The dinosaure badge also have that bug and the hero badges also I think.

Edit: It's not the hero badges it's the sunday badge. (When you purchase an add on)

So, so far, the "bugged" badges that I know of are:

-Tourist (travel add on)

-Dinosaurs (all of them)

-Sunday (purchasing an add on)

MichelP · February 2020

Kat,
You must ask to the Fizz support to get this badge.
Please, chat with them, this service is available from 8h00 to 21h00 each day.
The adress is:
https://fizz.ca/en/faq/whats-my-rewards-program
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Yelena · February 2020

For me only tourist and dinosaur badges didn't unlock. Hero unlocked by themselves.
You should contact the support by chat or Facebook messenger and ask them to unlock those badges.

Beter · February 2020

I had the same issue with another badge not unlocking.
Contact the support in the chat and they will do it.
But dont forget to get your ticket number so you can follow up .
Good luck!