Referral bonuses still show "Pending" - 3 payments into the service already
Answers
-
Welcome to the club, I have the same situation, @Sebastien and @Gilles also
and the other tooTry to contact the support, more we are to do so, and probably they will fix it
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
14 - Go to this page https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz, if you are not connect login
-
Try to contact the support and explain the situation12
-
The referral bonus
When one of your friends uses your referral code during their subscription for their mobile or Home Internet service, you will each receive a $25 referral bonus on their two-month anniversary with Fizz. (https://fizz.ca/en/invite-friends)
https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends
If this infromation can't help you, try to contact support15 -
I believe this is a recurring problem with Fizz's scripts for calculating points and bonus'
14 -
Try to connect support11
-
I have no problem with this. My last two payments were at 0$ because they used my referral credit. I still have some to come, I hope they will be applied also. I’m sorry for the ones it’s not working, I hope the problem will be resolved soon!11
-
Contact fizz9
-
Jothi,
I think it's a problem for many people.
I've experiencing the same problem.
Try to get help and contact the Fizz support by chat(from 8h00 to 21h00, each day).
The adress for the chat is:
https://fizz.ca/en/invite-friends10 -
Hi Jothi,
I have approximately the same problem, I see in my account pending, but when check payment history, the discount is already applied.
In my case I did not call the customer service, I was OK for me.
You can check with the customer by chat
Regards9 -
I have had no referrals unlocked since they updated the system. I think they broke something.11
