Why did I lose my 10 gigs ?

Aime B.

I had 13 gigs but now I have only 3 left. Why did my gigs get taken? I paid for them and I want them back.

Mike

It does not exists a plan with 3Gb

Therefore, you used 10gb, did you check the utilisation in your phone?

Rember data have an expiration too

10Gb are alot, but I do not know your utilisation, probably you will be better off to contact the support

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

• Go to this page https://fizz.ca/en/faq/how-do-i-view-my-usage,  if you are not connect login
  
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

André L. #16536

When is your billing cycle?  Is is possible you have 10 GB that expired (plan data, gifted data, perks data that carried-over from previous cycles).

 

If you go to your Fizz account web page, Data Utilisation, you will see the expiry dates for all the data carried-over and received during the month.  You can also check-out for the previous cycles.

 

If this does not explain it, you should contact Fizz Support in case it was a bug or something on their end.

poker85

+1 for André answer... When is your billing cycle?

Ari M.

You should contact fizz to figure it out

Bozo

Could you give more details, how many data in your plan, when your data disappeared, after your billing cycle ? did you checked your data utilisation ?