How can I change my payment method?

I am trying to update my payment method because I lost that card and it doesn't exist anymore. But the system doesn't let me change it or update it

Answers

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,167

    If you have an error regarding the maximun number of credit card you must contact the support to have it reset.
    Do you have a specific error?
     
    This is the guide
    https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    if you stay on the page, after 10 seconds,  you will see in the bottom right corner a green icon, if you click on it you can chat with the support

  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,722
    Karina,
    If Chris's recommandations doesnt help for the moment,
    Dont hesitate to chat online with the Fizz support (from 8h00 to 21h00).
    https://fizz.ca/en/contact-us
    Wait until you see the green bubble chat down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • What happens when you try to update it?
  • You can't change or update that card - you need to add a new one.
    Log in to Fizz.ca and click on My Plans and then click the green Manage Plan button.
    Select Payment Method and then click + Add a new payment method
    Once you have added your new payment method, make the new one the default. Finally you can delete the original one. :)
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