How can I change my payment method?
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Karina B. #16287
Posts: 1 ✭✭
I am trying to update my payment method because I lost that card and it doesn't exist anymore. But the system doesn't let me change it or update it
15
Answers
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If you have an error regarding the maximun number of credit card you must contact the support to have it reset.
Do you have a specific error?
This is the guide
https://fizz.ca/en/faq/how-do-i-fix-payment-issueif you stay on the page, after 10 seconds, you will see in the bottom right corner a green icon, if you click on it you can chat with the support
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- Go the the "My Profile" section in your account and select "Payment methods" to add a new card
- Go to the "My plans" section in your account and press "Manage plan" for the plan that you want to change
- Inside the "Manage" page, select "Payment method" and select the new card as the default
- Then you can press the "Manage payment methods" button and delete your old card
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Karina,
If Chris's recommandations doesnt help for the moment,
Dont hesitate to chat online with the Fizz support (from 8h00 to 21h00).
https://fizz.ca/en/contact-us
Wait until you see the green bubble chat down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.1 -
What happens when you try to update it?1
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You can't change or update that card - you need to add a new one.
Log in to Fizz.ca and click on My Plans and then click the green Manage Plan button.
Select Payment Method and then click + Add a new payment method
Once you have added your new payment method, make the new one the default. Finally you can delete the original one.
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