An error :You have reached the maximum number of credit cards allowed on an account?

Jiangwei L.

You have reached the maximum number of credit cards allowed on an account. I want to delete all my payments, because I need to add a new one.

Mike

You need to contact the support to reset it

Here we are users as you 

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Irene

If you need a referral code, this is mine 5JATM. You will receive 25$ after 2 months, no bad.

ps: The referral is valid when you create your plan.

Fizzy

This is a common occurrence when too many failed attempts are made to register a credit card.

You need to contact Fizz support to reset the limit.

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

• You're logged into your Fizz account.
• You're active on a help page such as https://fizz.ca/en/contact-us
  
• Simply click on the chat bubble that appears at the bottom on the right.
• You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  
• You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Whizz

Hello Jiangwei,
I see that this has been solved now though a different channel. Hope everything is well.
Have a great day!
Catalin

Vincent D. 39366

Yeah, gotta contact support for that one.