My registered email address has been compromised. how can I change my email address from the website
Can this be done in any other way ?
Answers
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you should contact the support for this
I do not think that you care, however, beaware that changing your email address can make problems with the points in the community.
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/how-do-i-change-my-personal-information, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
5 - Go to this page https://fizz.ca/en/faq/how-do-i-change-my-personal-information, if you are not connect login
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If you can’t do it directly on your Fizz profile, communicate with them by messenger, that’s what works best for me.Good luck with this issue!5
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Hello Rida,
For the moment this option is not available on your account and we'll have to make the change from our end. To be able to do that, I'm kindly asking you to contact us in private only via live chat (as it's the only secure channel). We'll verify your identity and change the email for you. Please check this link for the contact information: https://fizz.ca/en/contact-us.
Have a great evening!
Radu4
