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About my account
Anything and everything about your Fizz account: settings, the My Rewards program, referral bonuses, etc.
Discussion List
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Can't see referral code field at checkout?When I get to checkout to enter my referral code from a friend, the field to enter it is not showin… -
Chat on mobileDid you notice the green question mark. To contact fizz on mobile there are: messenger, whatsapp … -
how reactivate my account......?Hi, I.m trying to reactivate my acoount....At the first time it says that my adress was not the sam…
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Credit Card DeclinedMy credit card is declined when I try to order a SIM card for an account for my daughter. It worked… -
I cannot see or download monthly invoices?Hi, I am unable to access invoices for the monthly charges. When i change the address dropdown, it …
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Where is my referral code?I followed https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz which mentions to scroll dow… -
I cannot add my son as a contact even though he is listed as "The full experience". Help?I am trying to gift my son data, but cannot add him as a contact. I have searched all the FAQ and …
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account activation?the first time i try to add my cc on my account i always get a declined message?
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how to add a name to my account?there is a way to add someone to my internet account? I want my internet bill will be on to names
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I need receipt of the paiements ive made for my expenses. How can I get it?I need receipt of my paiement s
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Logout is too agressive on fizz.ca?Is it just me or do you have to sign in often when navigating fizz.ca, especially in my account I f… -
Endless loop when trying to load "Transaction history". Is there another way to view my invoices?On Fizz.ca, when view "My plans", I click "Transaction history" but it endlessl… -
can i pay late this paymentcan i pay later on jan 2
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New features I would like to see in 2021What new features you would like to have, hoping that Fizz can be inspired by our requests Me I ho… -
Swapping Perks?One quick question: Am I correct in assuming that I have to wait to swap an "Upgrade" unt… -
This contact has already been added?Hi, every time I try to add a new contact, I get the message that the contact has already been adde…
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Changing plans and having the 4gb optionI want to have unlimited texting, calling ( in canada), and 4gb of data. I am working with a 40$ bu…
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Unable to make manual paymentSo Xmas day and the payment for whatever reason was not processed through my account even though it…
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Why was I charged twice this month?Hi there, I was charged twice this month (December), and also, I cannot find the Fizz help chat any…
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Referral....?So I purchased a sim card for my father and one for my wife through my account. am I out of luck fo…
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mistake in my adresshello i have ordered internet insulation and have made light mistake in apartment number by one nu…
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Paiement failed but credit card in good shape. Issue with Fizz?Email received earlier today mentioning that my paiement failed. However, my CC is in good shape an… -
Online Invoice not Available ?Invoices cannot be viewed from within the account. The browser freezes when requesting a copy of in…
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Can you manually process my payment?How can I manually pay my bill? I tried to update payment last night but payment still wasn’t remov…
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Rewards add on ?Hello, What happening when you do à rewards add on? Is it a permanent perks like a free modificatio…
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forum kudos ?can i get 20 kudos on english forum and 20 on french forum or its only 20 total ? -
I need to merge my Home Internet and Mobile plan, need to know how to do it?I need to merge my Home Internet and Mobile plan, need to know how to do it? Need to know the exact…
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reactivate my sim?im unable to reactivate my sim after it has been inactive for 1 day?
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