Impossible to view own account details after logging in

pavlikfrank
pavlikfrank Posts: 1 ✭✭
in Your Fizz Account

Hi,

It's been several months now that I cannot access my account details, to verify them or even

THIS_SITE_CANT_BE_FOUND.JPG

change my plan. After logging in, I can see my name at the top right-hand corner, but if I click on it or try and access my account, I always get the message "This site can’t be reached".

HOW CAN I VIEW MY ACCOUNT DETAILS. PLEASE ADVISE, THANK YOU.

Best Answer

  • Whizz
    Whizz Posts: 23,506 admin
    Answer ✓

    Hello pavlikfrank, 


    Ihave checked your account and I can see you've contacted our supportdepartment and they've managed to provide you an answer related toyour situation.
    If the situation persists or you encounteranything else suspicious, don't hesitate to contact us by chatfollowing the FAQ https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do and click on the question mark. There you'll find out contact methods. 

    Havea nice day!


    -Bogdan

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @pavlikfrank


    Hi,

    you should clear your cache as well as clean your history, otherwise you can use another web browser. If you can, you can also try to connect from another device.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @pavlikfrank


    If the situation should persist despite this, I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    They'll surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Emporium
    Emporium Posts: 2,305 ✭✭

    Are you using any popup blockers ? Person firewalls (usually part of 3rd party AntiVirus software) ? Or using DNS servers from services like OpenDNS ? They can often mistakenly block certain legit sites also.

    You can also try to use an "icognito/private" tab to try to access them.

    If you are comfortable with a command prompt, you can check to see what IP address it is trying to access. type "nslookup zone.fizz.ca" and see what it returns. IT should return something like this:

    ....

    Name:  zone.fizz.ca

    Address: 35.183.146.41



  • yoddie
    yoddie Posts: 79 ✭✭

    Here's a few things you should try:

    1- Make sure you are not using a VPN or proxy

    2- Use incognito mode

    3- Clear you browser's cache

    4- Try a different browser altogether

This discussion has been closed.

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