Most Recent Discussions
About my account
Anything and everything about your Fizz account: settings, the My Rewards program, referral bonuses, etc.
Discussion List
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Do all the Plans call the US?Can All the Plans call the US? -
I payed mountly by my credit card automatically, but from today I don’t have home internet wifi ?!I, payed by my creadit card my home internet wifi but now it is not working
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Why are there no support options in the “Help” bubble?On clicking on the “question mark” at the right bottom of the page, I do not see any options. Is th… -
How do i change my picture?Hi, I’m new on Fizz. How do I add a picture on my profile? I see a lot of people with a picture, bu…
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Is it possible to change the email of my account? I'm moving but would like to continue service at tI'd like to pass the account and internet service to another person as I'm moving out of the addres…
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How to contact Fizz via iMessage?I see the website mentioning that we can leave a message via iMessage. How do we do that? Please le…
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Why is Fizz website never work as expected?Is it just me, but I have to get all my receipt one time each year. Last year my receipt had crazy …
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Where's the support?Hello, I get that there's FAQ's, solution hubs and community chats but where's the actual Fizz supp…
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Refund possible for my mistake of add-on?Hello, I am abroad and accidentally purchased 2GB of additional data instead of travel data. I hav…
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Points history?Is there a way to see an history detail of how we accumulated our points? Meaning payments, partici…
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Where can I find my bill?I have found the receipts, but am looking for my bill. Do you know where I can find it?
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If I pay my phone bill with my referral bonus do I still get points towards my level?You normally get 10 points for every dollar spent. Does that also include every dollar spent using … -
One bill for multiple accounts?Our organization currently has 5 accounts for which we receive 5 separate bills at different dates.…
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Why can't accept the Plastk credit card?Fizz says the error I am facing with adding my VISA credit card is with the provider, Plastk. Howev…
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Community hub messages?How do I answer or view messages from other fizz users? -
Is my account having issues ?I tried both on desktop and mobile. It says I have 0 data left, 0 minutes and 0 sms. Is the site ha… -
Sunday Badge ?Hi, I just added a mobile package on my account (I already have Internet) shouldn't I receive the S… -
Anyone wants some data?500Mo to give. Please send PM. -
Payment fail?Why we can’t not fix it?
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The Grand Gifter badge ?hey guys, when do we gonna get The Grand Gifter badge ? -
This site is very frustrated, where is the chat? How we can get help?I cannot find any help anywhere, I cannot find the question mark to join someone. Where are my bill…
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won't accept my payment method?i'm a new customer and i want to sign up for internet and when i get to part where i need to add my…
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How do I take international out of my plan ?Hi I have used for a long time the "international" add-on to France but I would like to t… -
I deactivated my account and now i wanna reactivate it but with another different number how do i doCan i still be able to use a referral since i wanna change everything? My brother had this account …
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Gift data and badgesDoes the 5Gb that were gifted to to probably everyone counts for hero badge in my rewards? The co…
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Can't see referral code field at checkout?When I get to checkout to enter my referral code from a friend, the field to enter it is not showin…
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Chat on mobileDid you notice the green question mark. To contact fizz on mobile there are: messenger, whatsapp … -
how reactivate my account......?Hi, I.m trying to reactivate my acoount....At the first time it says that my adress was not the sam…
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Credit Card DeclinedMy credit card is declined when I try to order a SIM card for an account for my daughter. It worked… -
I cannot see or download monthly invoices?Hi, I am unable to access invoices for the monthly charges. When i change the address dropdown, it …
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