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Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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$$$ Reward perk with new phone?I got an email mentioning that since I'm level 6, I would get a $100 reward perk if I were to purch… -
Change account e-mailHello there. I need to update the e-mail address associated with my account. Can you please help me? -
change my email addressi need help to change my email address
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Payment declinedHi, i upadted my payment card last week. it was declined. It is visa debit :( what can i do? 🤦🏻♀️ …
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Extra chargeI see a charge of 8.49 on my credit card from Fizz Montreal CD What is that?
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Can I pay in advance my bill pleaseHey bekdkendj
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Long distance callingI have a plan with Canada wide coverage and I'm not able to make long distance calls. How do I reso…
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How do I reach level 3?How do I reach level 3 and get more perks?
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Friend cannot gift me dataIn the context of gifting data, what does it mean to "have a data plan"? I don't pay for … -
i cant make a payment .for exmaple buy an addon . with my credit card ..... i called my bank they said evrething is ok . …
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I need to change my internet connection how do I do that ?my roommate is leaving tomorrow the 5th of November I need to replace the connexion and the device…
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earning pointsHi! Earning points has changed since I joined Fizz. A year and a half ago I researched the subject… -
initial password is wrongI just my modem & internet with Fizz but the initial password does not work ? what do I do ? Wh…
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How do you get the chat bubble to appear? I managed to get it last week, but I can't find it again.I'm incredibly frustrated because I can't contact support, because I can't get the chat bubble to a…
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changing my email addressHow do i change my account email address
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Data access fails for hours while in USA with US data plan.After working perfectly for several days, last week my data stopped working in the US. I got a not…
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How do i desactivate my accountHey, so i saw that we need to go on plan - manage plan - unsubscribe. But when i follow these steps…
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connect with customer serviceHow can i connect and talk to a human being ?
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How can i place an order with separate billing and shipping addresses?Hello, I have been talking on and off with Fizz for 2 days now. I tried to finance a phone (as I'm …
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Refused paymentI have 2 accounts. I am trying to buy a second phone for my 2nd account, and my payment is refused …
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RMA a phone, but Canada Post says the return code is invalid.Processed a warranty repair ticket with Fizz to send my Samsung phone in for repair. It just sudden…
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Charged me twice the same day for mobile plan!Hi, You charged me twice on October 27th of october 2021 two amounts of 46.52$. Why and Please fix …
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Did anyone with a mobile plan receive the recent 2GB mobile data perkI have half a dozen friends with only Internet Plans who got the perk, but no friends with only mob… -
weird outdated error message when trying to apply a bonusHello, for my mobile plan, I am try to apply well earned bonus (upgrade), but I get this weird mess… -
Paying bills dont give me any points is my account buggedIt seems that ive been stuck with the same amount of points for months is this normal? Ive been wit…
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