My credit card was blocked following fraud issues. How can i make a payment?
My credit card was blocked following fraud issues. How can i make a payment.
Best Answer
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You will need to update your payment info (new CC)..
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
If payment has already failed, once you update the payment info, you should have the option to "Make payment now".
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If the problem persists, Fizz Customer service agents are available online.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method, but facebook is the easiest.
**** However, due to the holidays, they have shorter hours of operation *******
24/12 : 7 am- 10 pm(EST)
25/12 : 9 am- 6 pm (EST)
31/12 : 7 am-4 pm (EST)
01/01 : 7 am- 10 pm (EST)
SOURCE: https://forum.fizz.ca/en/discussion/2628596/holiday-hours-happy-holidays-2021
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Answers
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Fizz doesn't accept debit cards unfortunately, you will need a credit card
Accepted payment methods: https://fizz.ca/en/faq/what-payment-methods-can-i-use
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Hello, Deh has it right. Get yourself a new credit card or pre-paid credit card and update your payment information. Note though that many pre-paid credit cards are costly to use, read the terms and conditions before buying to understand the charges/fees.
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