How to change my email address?

Parsa

I was able to change my information but I was not able to change my email address. How can I do that?

Philemon24

Hello @Parsa

unfortunately it can only be done by customer service by chatting with them.

This is also indicated in your account under My Settings

Leading to the relevant FAQ .

Chat bubble is the best tool to reach Fizz. This forum is mostly for mutual help between customers. To chat:

1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
2. Look bottom right for the big ❔ question mark in a green bubble.
3. Click it, options will be displayed
4. Choose "💬 Chat"
5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
6. Submit your question with possibly a relevant screenshot or modem photo
7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

The advantages of Fizz bubble tool are that it is 24/7 real-time with waiting time management and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

ALTERNATIVES

• Facebook Messenger at https://www.facebook.com/fizzca (open hours detailed over there)
• Twitter private https://mobile.twitter.com/fizz_ca
• WhatsApp : (438) 393-5814 or see "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069

Emporium

Hi @Parsa

You can change most of the settings and info in your profile on your own, EXCEPT your email address. That unfortunately can't be updated by the end-user themselves. As mentioned above, you will need to Chat with a Customer service agent in order to change it.

If the instructions provided above don't help for CHAT, try different variations. Different browsers (Edge, Firefox, Chrome, etc..), and try the '❔' then chat 💬 bubble, from both,

The English status page: https://fizz.ca/en/faq/status-services

And the French status page: https://fizz.ca/fr/faq/etat-services

For me, the ONLY combination that works if Firefox, using the French page. Any other combination does absolutely nothing when I click on the chat 💬 bubble (on 2 different PCs that I have tried it on).

You can also try from a private/incongnito window.