how do I contact support, the green bubble just wont show up

Patrick C. #14966
Patrick C. #14966 Posts: 73 ✭✭
in Your Fizz Account

how do I contact support, the green bubble just wont show up

there used to be a way to contact support

Best Answer

  • Whizz
    Whizz Posts: 23,436 admin
    Answer ✓

    Hi Patrick C.,

    Youcan contact us on Live chat by using any of our FAQs in the SolutionsHub, such as this one:

    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    Youjust need to access an FAQ(link) like the one above, scroll throughit and after 10-15 seconds the ? bubble will appear in the bottomright corner of the page.

    Clickingon it will reveal multiple contact options, including the Live chatwhich is at the very bottom.
    Here you can find more informationabout how you can do that: https://fizz.ca/en/contact-us

    Thank you for your understanding.
    Andrei

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Patrick C. #14966


    Hi Patrick,

    you can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Philemon24
    Philemon24 Posts: 1,340 ✭✭

    Hello @Patrick C. #14966

    Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services

    Look bottom right for the big ❔ question mark in a green bubble.


    If the ❔ not visible or does nothing, make sure…

    • try in incognito/private mode
    • to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
    • to try on another device (mobile, laptop, tablet)
    • you really are on a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
    • you scroll through the page and after 10-15 seconds the ❔ bubble will appear in the bottom right corner of the page.
    • you are really logged in with your account. Disconnect explicitly using "►Log out" in the left menu, close any Fizz tab, clear your cookies, reconnect.
    • no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
    • JavaScript is enabled
    • no VPN disables the rendering, some have ad blockers
    • to empty your cache


    The advantages of Fizz bubble tool are that it is 24/7 real-time with waiting time management and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

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