My credit card was expired and my monthly payment has not paid. I changed my credit carts. Coul

Alireza R. #41741

Hello,

My credit card was expired and my monthly payment has not paid.

I changed my credit carts.

Could you please pay my monthly fee? my sim kard has blocked. I can not call.

Please pay my monthly fee with new credit cart.

Best regards,

Alireza Saeidi

Fling

Hi Alireza,

You are in a sad Situation to start the new year ...

The only way to have your phone back is to add a credit card and associate it to your plan. Read this link about your situation and how to solve it

https://fizz.ca/en/faq/how-do-i-fix-payment-issue

If you wan't to speek to Fizz support, this how to do it, they close exceptionally at 16 h today

To Chat with Fizz support:

·        Connect to your Fizz account by clicking « Login » in the top right corner 

·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Fizz learn you how to reach them in this link

https://fizz.ca/en/contact-us

Other means of contact

·        Whatsapp: (438) 393-5814

·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

·        By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method

Doomdrou

Please contact customer service. The forum is made of users like you and me. As this is a financial matter related to Fizz's payment systems, please choose one of the methods at https://fizz.ca/en/contact-us

Emporium

As Fling has pointed to the fact, that you can do it yourself using the "Make payment now" button.

Also keep in mind that once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

Whizz

Hello Alireza R.,

I've verified your account and I see that your payment was triggered successfully  an now your plans is fully active. For more details that may help you in the future, please visit this FAQ: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

If you have any other issue with your service, I'mkindly asking you to contact us in private by live chat or via socialmedia: Facebook Messenger or Twitter. Please check the info providedon the following links:

https://fizz.ca/en/contact-us

https://facebook.com/fizzca

twitter.com/fizz_ca/

Happy New Year!

-Radu