rebates
Hi,
I have 5$ total in rebate but I am still being given 3$ on my invoice, two months in a row missing 2$. Plan is 55$ a month but being charged 57$. Thanks.
Best Answer
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Hello GabV,
I am sorry to hear about this situation.
I just verified and indeed it seems they were not applied.
I have escalated a ticket to have this verified and you will be contacted via e-mail once we have any updates.
If it was an issue caused by our side a refund will be made also.
Have a lovely day,
-Alex0
Answers
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Hi GabV
if you have correctly applied in the slot you should receive the rebate
Check the upgrade status
Your upgrades can have any one of the following status:
- In use: you’re currently enjoying this upgrade every month. If you click on it, you’ll have the option to remove it from your plan.
- Pending activation: you chose to activate this upgrade, and it’ll be applied to your plan come your next payment cycle (and will, at that time, show the “active” status).
- Pending removal: this upgrade was active, and you chose to remove it from your plan, which will be done come your next payment cycle.
- Available: you can choose to activate it on one of your plans.
From the guide https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program
Contact the support to make a follow up
You can chat in direct
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program
- Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
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