Referral code used on December 3rd only shows a bonus of 50$
Hello, I used someone's code on December 3rd for the 100$ bonus deal, but it only shows 50$ pending. Does anyone know if it's a bug that will be fixed or if I was too late to the deal?
Or should I contact Fizz for this? Thank you.
Best Answers
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There was a glitch in the system last night, where it started the new promo (the one currently active) before the old one was expired. Many people were affected.
Contact Customer service and they will fix it for you.
To contact a customer service agent.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method, but facebook is the easiest.
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Hello Sam_Y,
I am sorry to hear about this.
I can assure you it's just a display issue and it will be fixed as soon as possible.
Rest assured if you used the code before December 3rd at 11:59 PM you will receive the $100 bonus as promissed.
Have a lovely day,
-Alex1
Answers
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Please contact customer service. This is a glitch that started the new promo before the older one expired. Just mention your situation and Fizz will correct it.
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