When I order another SIM, should I see it under order history immediately?

kkl

I placed an order for another SIM, but I don't see it under order history and I haven't received an email acknowledge. Does it mean the order didn't go through? Or it just hasn't been processed yet.

Whizz

Hi kkl,

Thankyou for reaching out to us.

I checked under your account and it doesn't seem that you ordered the SIM card via this one. Is it possible that you placed it via a different Fizz account if at all?
I'd recommend you contact us directly so we can discuss this in detail.

Youcan contact us on Live chat by using any of our FAQs in the SolutionsHub, such as this one:

https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

Youjust need to access an FAQ(link) like the one above, scroll throughit and after 10-15 seconds the ? bubble will appear in the bottomright corner of the page.

Clickingon it will reveal multiple contact options, including the Live chatwhich is at the very bottom.
Here you can find more informationabout how you can do that: https://fizz.ca/en/contact-us

Thank you for your understanding.
Have a good one!
Andrei

Dapfizzer

@kkl

Hi,

if you want the certainty that your order has been processed I suggest you to contact directly the customer service. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Doomdrou

It has not been processed yet. This may take up to two business days.

kkl

Thanks. It's true with a different account. I contacted Fizz with instant chat and they said the order wasn't seen, so I placed it again, and now I got the confirmation. Thanks.

Btw, it does show up in the order history immediately.