Service frozen

I sign up last month with 10 mgb download and realize it was not fast enough because i stream a lot so around the 13 of last month i change my plan to 30 mgb and date was supose to be the 13 i dont no if there is a mix up with my account but 2 days ago a payme t fir fizz was taken at the amonut if 51.74 and since the 10 of december my internet is frozen but the payment went thru please anout this my payment was dobe i want my.internet back i have prouff about the payment i can give tou a copy with the date the amount and your cpmpy name lokking forward for you guys to fix this its veen paid

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