Money stolen by Fizz

Dietrich1
Dietrich1 Posts: 1 ✭✭
in Your Fizz Account

I just got off the phone with my bank and it seems Fizz perceived payment, cancelled my services and then proceeded to try and take more money from my bank account. My bank assures me my money has been sent and yet, your robots say nothing can be done. I don’t think an algorithm understands the complexity of Fraud by a company like yours and I would like to settle this in a civil way before having to resort to more permanent solutions.

Best Answer

  • Whizz
    Whizz Posts: 23,506 admin
    Answer ✓

    Hello Dietrich1,

    I am sorry to hear about this situation.
    I can see that you already have a ticket escalated regarding the payment issue.  
    As soon as we have any updates we will contact you right away via e-mail.
    Also, rest assured if you were charged more a refund will be made once this is fixed.
    I apologize again for the inconvenience. 

    Have a lovely day,
    -Alex

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