I just started my phone plan today, but now I check fizz.ca and the same plan is 9GB instead of 6GB?

Hello, I just joined Fizz this morning with a 6GB mobile plan, but after checking the website this afternoon the same plan has 9GB. Is it possible to get 3GB credited for this month since I only started hours ago?


Thank you.

Best Answers

  • Doomdrou
    Doomdrou Code de référence/Referral code: IH16HPosts: 303
    Accepted Answer

    Please contact customer service for such matter. Only customer service can help you with billing/account issues...

  • Dapfizzer
    Dapfizzer ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐Posts: 3,498
    Accepted Answer

    @Howard87


    Hi Howard,

    this will not be possible, no, however you can opt for this plan since Fizz gives you the opportunity. You can change, once per payment cycle, the plan according to your needs. So in your next cycle you will have this plan increased by 3GB.

Answers

  • Okay will do thank you.

  • Just finished chatting with support and Dapfizzer was right - they said there's nothing they can do and the system is automatic. I've already changed it for the following month though.

    Thank you.

  • Dapfizzer
    Dapfizzer ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐Posts: 3,498

    @Howard87


    You're welcome! : )

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