leave fizz

hi. i want to leave fizz. how do i do?

Best Answer

  • Dapfizzer
    Dapfizzer ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐Posts: 3,498
    Accepted Answer

    @meganlapointe


    Hi Megan,

    if your mind is made up, here’s how to unsubscribe:

    1. Log into your account and go to Manage.
    2. Click on Unsubscribe.
    3. Scroll to the bottom and confirm by clicking Unsubscribe.
    4. Tell us why you are unsubscribing.
    5. Enter the date when you want Home Internet service to end.
    6. Click Unsubscribe.
    7. On the next screen, download, write down or print your return ID number and follow the instructions for returning your Wi-Fi modem.

     

    Important: You have 15 days following the date you unsubscribe to return your Wi-Fi modem, or else you will be charged the amount of $225 (plus applicable taxes). Detailed instructions will follow.

    How do I return my Wi-Fi modem?


    Source: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet#2

Answers

  • Dapfizzer
    Dapfizzer ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐Posts: 3,498
    edited November 7

    @meganlapointe


    And for a mobile plan:

    Cancelling WITHOUT keeping your number
    1. Log into your Fizz account to do it yourself:
    2. Go to My plans in your Fizz account.
    3. Select the plan you wish to close.
    4. Click on Manage.
    5. Select Unsubscribe to begin the process.
    6. Select the credit card to which you will transfer any remaining funds in your Wallet.
    Cancelling and KEEPING your number
    1. To keep your phone number at a new provider, first and foremost, DO NOT cancel your current Fizz service — only active phone numbers can be transferred to a new provider.
    2. The process is simple: tell your new provider that you intend to keep your number. Your new provider will contact Fizz to disable your Fizz plan. The cancellation will only come into effect after your new provider has retrieved your phone number.
    3. Your new provider will ask you to identify your Fizz plan to confirm your number transfer. Before you call your new provider, have the following information handy:
    • Your Fizz account number: To find your account number, go to My Planthen go in Manage. Beneath your telephone number you’ll see your 8 digits account ID starting by 2 or 3...
    • OR The IMEI number for the last phone you used with your Fizz plan: This is your phone’s identity card; it also allows us to identify your plan. Your IMEI number can be found by dialing *#06# in your phone’s keypad.
    1.  If you are transferring your number over to another mobile provider: 
    2. - Once you completed your subscription with this new provider and requested the transfer of your Fizz number, you’ll receive via text messaging a transfer authorization request. This text MUST be answered within the prescribed time frame (90 minutes) to confirm your wish to transfer this number. 
    3. - If this text message remains unanswered, or if you answer after the prescribed time, your request to transfer your number will be cancelled. You will need to contact the other provider directly to initiate a new request. 
    4. - If you don’t receive the transfer authorization request by text messaging, contact the other provider directly to initiate a new request. If you still don’t receive anything with that second attempt, then contact our Customer Service team: log into your Fizz account, and click on the chat bubble located in the bottom right corner of the page during our business hours.  


    Source: https://fizz.ca/en/faq/unsubscribe

  • Doomdrou
    Doomdrou Code de référence/Referral code: IH16HPosts: 303

    The question is: Why do you want to leave Fizz?

  • Fling
    Fling Code de référence/ referral code: OKWPWPosts: 3,009

    Hi Mengan,


    You try first to resolve your issue whit the Support ?

    This I should how to Chat with Fizz support:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

    4- The green chat bubble should appear after a few seconds in the bottom right corner.


    Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us


    Have a nice day

This discussion has been closed.