Can't load my phones page on account

hodari
hodari Posts: 1
edited November 20 in About my account

When logged in, I am unable to access the "Phones" tab in my account.

It's the same issue across browsers and devices.

This issue has been going on since last week when I purchased my first Fizz phone.

Any suggestions?


Best Answer

  • TheSR
    TheSR Posts: 402
    Accepted Answer

    Hi hodari,

    You can try using the incognito/private mode on your browser, you can also delete the cache, internet files and cookies or try using another browser. If the issue is persisting, I suggests you contact customer care:

    - Make sure you are logged into your Fizz account and go here: https://fizz.ca/en/faq/resolving-issues

    - Go to the bottom of the page, you will see a green bubble with a question mark appear on the right, click on it choose Chat

    There is also other options to reach Fizz but this way is the fastest and 24 hours a day.

    If ever the bubble does not appear go here to see how to reach Fizz: https://fizz.ca/en/contact-us

    ✌🏻

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